WARRIOR Official offers a One Year Quality Guarantee for all WARRIOR BRAND Tattoo Machines.
We are committed to creating the most innovative, high-quality products in the world. If for any reason you do not have a positive experience, we will do everything we can to make sure you are completely satisfied with your purchase. Buying items online can be intimidating, so we want you to know that there is no risk in purchasing something from our website. If you don't like it, we'll fix it.
The One Year Warranty is voided if you have:
1. Over-lubricated your machine
2. Dropped your car
3. The engine has been tampered with
4. Replaced parts by yourself
If you have any questions or concerns or need recommendations on any products, you can always contact us! You can reach us via email at support@warrior-tattoo.com, or you can contact us on social media (Facebook, Instagram). And please provide your order number, product photos and video when you send email for warranty verification. This information can speed up the verification process. The final result will be sent to you via email.
If the machine breaks within 30 days of receiving your order and still has not been repaired after contacting customer service, we will send you a new machine for free.
If the machine breaks during the warranty period, we will provide free maintenance. If the machine problem cannot be solved by remote support, you can ship the machine to our address for free maintenance. Meanwhile, the buyer will pay the shipping fee to send it back.
You can contact us at support@warrior-tattoo.com, and we will respond within 24 to 48 hours.